UPDATED: New Jersey American Water Monmouth County Customers Under Boil Water Advisory; Company Bans Outdoor Water Use

Alert Notifications

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Issue Date: 06-29-2012

New Jersey American Water Monmouth County Customers Under Boil Water Advisory

New Jersey American Water is urging its customers in Monmouth County to discontinue all nonessential water use and outdoor water use after three water mains collapsed at the company’s Swimming River Water Treatment Plant in Tinton Falls.

New Jersey American Water has also issued a precautionary boil water advisory for customers in Monmouth County in the communities listed below.

This notice impacts customers in the following communities:  

• Aberdeen
• Holmdel 
• Middletown (in the Lincroft, Port Monmout, Navesink, New Monmouth sections only)
• Highlands
• Little Silver
• Rumson
• Fair Haven
• Tinton Falls
• Eatontown
• Sea Bright
• Oceanport
• Shrewsbury
• Long Branch
• West Long Branch
• Deal
• Allenhurst
• Loch Arbour
• Neptune Township

Please note that this is a standard procedure whenever water pressure is lost as a precaution. New Jersey American Water will provide information as to when the advisory is lifted. 

The New Jersey Department of Environmental Protection requires that the company issue the following advisory:

New Jersey American Water has determined that a potential or actual threat to the quality of water being provided to you currently exists. Therefore until further notice, bring tap water to a rolling boil for one minute and allow to cool before using for consumption; drinking, ice cubes, washing vegetables and fruit, and for brushing teeth. Please continue to boil your water until you are notified that the water quality is acceptable.

New Jersey American Water also recommends the following steps:
• Throw away uncooked food or beverages or ice cubes if made with tap water during the day of the advisory;
• Keep boiled water in the refrigerator for drinking;
• Rinse hand-washed dishes for a minute in diluted bleach (one tablespoon of household bleach per gallon of tap water) or clean your dishes in a dishwasher using the hot wash cycle and dry cycle.
• Do not swallow water while you are showering or bathing;
• Provide pets with boiled water after cooling;
• Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms;
• Use only boiled water to treat minor injuries.

Please be advised that the company is doing all it can to ensure your water is of the highest quality. New Jersey American Water will notify customers immediately when the advisory is lifted.

New Jersey American Water is working on temporary measures to restore normal operations at its Swimming River Water Treatment Plant. The plant delivers 36 million gallons of water each day to 55,000 customer accounts.

Bottled water stations will be set up tonight until 11 p.m. and from 7 a.m. to 7 p.m. starting tomorrow at the following locations:

• Middletown High School North, 63 Tindall Road, Middletown Township
• Middletown High School South, 900 Nut Swamp Road Middletown (also bring your own water jug to be filled at this location)
• Wolf Hill Park, 3 Crescent Place, Oceanport

For updates, customers can visit www.newjerseyamwater.com or www.facebook.com/newjerseyamericanwater.

Contact Information:
Name: Customer Service Center
Company: New Jersey American Water
Phone: 1-800-652-6987
Alt. Phone: n/a